Getting what you paid for can sometimes be
a challenging task. Prices seem to be increasing while the quality of products
and services declines. If you find yourself wanting to complain, but you are
unsure where to start, here are some tried and tested methods that will help
you complain and get positive results.
Visit the company’s website – Visit the
company’s website for the contact numbers of their customer service team. When
contacting a customer service team remember to keep expectations low as companies
receive many complaints a day. Give the team at least 5 days to get back to you
with a response.
Write a review on a complaint website –
Customer complaint websites such as Revdex, Yelp, TripAdvisor, and government-managed
sites like BBB can help unhappy customers by pushing the company to act on a
complaint. These websites have a similar impact as posting on social media as
many customers will read reviews before purchasing goods or signing a service
Write a review on social media – Social
media has become a popular and effective way to complain as many people will
view a post and share it with friends. Therefore, companies prefer to quickly address
a complaint on platforms such as Facebook, Twitter, and Instagram.
Write a letter and address it to senior management
– Write a letter or email to senior management and include all relevant details
that will strengthen your case. Most offices will list their Head office
address on the company’s website together with the names of their senior
an online business directory. Revdex’s
aim is to improve the connection between consumers and businesses. They provide
the customers with an opportunity to browse and post negative complaints
and reviews about businesses and they make it easier for their voice to be
heard by the companies.