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Steps to follow if you are unhappy with a service provider

Although signing and paying for a service can be as easy as clicking a button, the service received may not always meet customer expectations. Though most suppliers are upfront about what they offer, others fail to meet contract requirements.

For those of you who are unhappy with a service provider, here are strategies that will help you get your money’s worth.

Decide on your outcome – Start with a clear idea of what you are seeking from a service provider. Outcomes could include a redo, repair, or cancellation of the service contract.

Gather all related information – Collect all related documentation from the original contract plus any receipts, warranty, and related advertising material that goes against what the service provider is offering. It is also important to gather notes and pictures of the problem to strengthen a case.

Contact the service provider – Speak to the service provider and inform them that you would like to discuss a complaint with a manager. Politely explain the problem and let the manager know the outcome you are seeking. Keep note of all details relating to the conversation including names, dates, and times.

Put it in writing – If speaking to a manager did not provide you with a resolution, consider writing a letter, an email, writing a review, or posting on the company’s social media platforms. Private review websites such as Revdex.com, Yelp, BBB, and TripAdvisor have assisted customers to reach a quick resolution. Most often companies are fast to respond to customers if they feel that their online image is being threatened.

Revdex is a new online business directory. Consumers can post a review for any business, even if there is not an existing profile. Businesses can create their own profiles and respond to reviews. Revdex tries to provide a positive experience both for consumers and businesses. 

Consumers can report internet scams or report social media scams.