Although signing and paying for a service can
be as easy as clicking a button, the service received may not always meet customer
expectations. Though most suppliers are upfront about what they offer, others
fail to meet contract requirements.
For those of you who are unhappy with a
service provider, here are strategies that will help you get your money’s worth.
Decide on your outcome – Start with a clear
idea of what you are seeking from a service provider. Outcomes could include a redo,
repair, or cancellation of the service contract.
Gather all related information – Collect
all related documentation from the original contract plus any receipts,
warranty, and related advertising material that goes against what the service
provider is offering. It is also important to gather notes and pictures of the
problem to strengthen a case.
Contact the service provider – Speak to the
service provider and inform them that you would like to discuss a complaint
with a manager. Politely explain the problem and let the manager know the
outcome you are seeking. Keep note of all details relating to the conversation
including names, dates, and times.
Put it in writing – If speaking to a
manager did not provide you with a resolution, consider writing a letter, an
email, writing a review, or posting on the company’s social media platforms.
Private review websites such as Revdex.com, Yelp, BBB, and TripAdvisor have
assisted customers to reach a quick resolution. Most often companies are fast
to respond to customers if they feel that their online image is being
a new online business directory. Consumers
can post a review for any business, even if there is not an existing profile.
Businesses can create their own profiles and respond to
reviews. Revdex tries to provide a positive experience both for
consumers and businesses.