Effective approaches to complain about a company online

Article provided by Revdex.com

Getting what you paid for can sometimes be a challenging task. Prices seem to be increasing while the quality of products and services declines. If you find yourself wanting to complain, but you are unsure where to start, here are some tried and tested methods that will help you complain and get positive results.

Visit the company’s website – Visit the company’s website for the contact numbers of their customer service team. When contacting a customer service team remember to keep expectations low as companies receive many complaints a day. Give the team at least 5 days to get back to you with a response.

Write a review on a complaint website – Customer complaint websites such as Revdex, Yelp, TripAdvisor, and government-managed sites like BBB can help unhappy customers by pushing the company to act on a complaint. These websites have a similar impact as posting on social media as many customers will read reviews before purchasing goods or signing a service contract.

Write a review on social media – Social media has become a popular and effective way to complain as many people will view a post and share it with friends. Therefore, companies prefer to quickly address a complaint on platforms such as Facebook, Twitter, and Instagram.

Write a letter and address it to senior management – Write a letter or email to senior management and include all relevant details that will strengthen your case. Most offices will list their Head office address on the company’s website together with the names of their senior management team.

Revdex is an online business directory. Revdex’s aim is to improve the connection between consumers and businesses. They provide the customers with an opportunity to browse and post negative complaints and reviews about businesses and they make it easier for their voice to be heard by the companies.

For example, you can file complaint about mortgage loans, or you can file complaint about internet service.